Store Policy

Customer Care

MIAYA products are manufactured by experienced artisans with selected materials of the highest quality.

Every item made from our leather has been created purely accordingly to traditional principles,  to enhance the natural characteristics of the leather, such as veins, contrasting tones and small imperfections in the grain. 

These characteristics, as well as the susceptibility to scratches and abrasions, and the fading which occurs in the areas of greatest wear, should not be considered defects but assets, fundamental aspects of natural leather.

Leather has a natural beauty that, unlike many materials, improves with age, as leather ages it develops a live-in, love-worn look that is unique for the wearer.

​If your MIAYA product requires maintenance kindly email our customer service team at info@miaya.com

Our specialists will be happy to assist you.

MIAYA is responsible for manufacturing defects.

The item is accepted for repair under the following conditions: 

• ​The product is unused and ticketed

• A proof of purchase is provided (Payment transaction document)

PLEASE NOTE:  The quality control inspection can take up to 14 working days and the repair process can take up to 30 working days.

​Repairs may be chargeable under certain conditions, Miaya team will inform once it passes through our quality control process.

care instructions

Our pieces are produced with 100% genuine leather so in order to maintain its beauty over time. Take precautions while using it…

1. Store your bag in a cool, dry place, away from direct sunlight.

2. Avoid contact with water, perfume or any chemical substances.

3. Immediately remove stains as soon as you notice them.

4. Tuck the shoulder strap inside of the bag as this can leave marks on the leather, This avoids any chance of squished, disfigured straps or any damaging contact between the strap and the bag itself. 

5. After every usage, store your leather bags in an upright position in just their dust bag  and store them in a cool dark place away from direct sunlight, any harsh artificial lighting. This will also avoid any cracking or fading from developing! 

6. Keep your bag stuffed while you’re not using it to keep its shape better, The structure of an authentic designer bag plays a major role in the overall integrity and aesthetics of it.

7. Storing your bags in an up-right position will hold your designer handbag’s structure best when in storage. There is no risk of any corner being pushed flat or any embellishments being knocked off by adjacent hard surfaces.

8. and Don't keep the bag inside the box, let it breathe.

9.  After a day or a night wearing your bag, it's never a bad idea to quickly wipe it down   with a clean, dry cloth or and you can use a leather conditioner regularly to prevent flaking.

10. Avoid scratching hardware on rough surfaces, zippers and jewelry.

11. Protect the item from the rain and dry it immediately with a cloth should it get wet, since the leather has not been waterproofed.